Refund & Cancellation Policy

At ViteVikle Mobility Solutions (“ViteVikle”, “we”, “our”, or “us”), we value your trust and transparency. This Refund & Cancellation Policy explains the terms under which users (riders) and drivers (pilot partners) can cancel rides and request refunds for services booked through the ViteVikle mobile apps or website.

• Users can cancel a ride request any time before the driver has accepted it — no cancellation charges apply.
• If a ride is cancelled after driver acceptance, a small cancellation fee may be charged to compensate driver effort.
• Repeated cancellations without valid reason may lead to account review or temporary suspension.
• For prepaid rides (if applicable), refunds will be processed as per the Refund Process.

• Drivers (Pilot Partners) are expected to accept and complete rides promptly.
• Drivers should cancel only for genuine reasons such as emergencies or incorrect pickup addresses.
• Repeated cancellations or unprofessional conduct may lead to reduced ride priority or account suspension.
• ViteVikle monitors cancellation patterns to ensure service reliability.

Refunds will only be issued in the following situations:

1. User was charged but the ride was not started or completed.
2. Driver failed to arrive at the pickup point after confirmation.
3. Duplicate payment was made for the same booking.
4. Technical error in fare deduction from online payment gateways.
5. Cancellation by ViteVikle due to driver unavailability or system issues.

No refund will be provided if the user cancels a confirmed ride after the driver’s arrival at the pickup location or if incorrect ride details were provided (e.g., wrong address or contact number). Cash payments once made for completed rides are non‑refundable.

• All eligible refunds will be initiated within 5 to 7 business days after verification.
• Refunds for online transactions (UPI, cards, payment gateways) will be credited to the original payment source.
• Refund confirmation emails or SMS will be sent once processed.
• Delays beyond our control (e.g., banking holidays, third‑party gateways) will be communicated to the user.

Payment processing fees (if any) charged by third‑party gateways like Razorpay are non‑refundable once a transaction is initiated. ViteVikle refunds only the service portion of the payment.

For refund or cancellation‑related issues, please contact our support team.

Any fraudulent activity, fake payment claims, or misuse of the refund system will result in permanent account suspension and potential legal action. ViteVikle reserves the right to withhold refunds if foul play is suspected.

ViteVikle reserves the right to modify, amend, or update this Refund & Cancellation Policy anytime to comply with business or legal requirements. Users are encouraged to review this page periodically.

This policy is governed by and construed in accordance with the laws of India. All disputes related to refunds or cancellations shall fall under the jurisdiction of the courts of Ludhiana, Punjab.