Refund & Cancellation Policy

REFUND POLICY

Last Updated: June 2026

Welcome to ViteVikle. This Refund Policy applies to ViteWay, ViteCaptain, the ViteVikle website, and all related services operated by Version SofTech.

General Policy

Refund requests are reviewed on a case-by-case basis. Approval of refunds is subject to verification of booking records, payment records, service status, and platform policies.

Ride Bookings

If a ride is cancelled before a driver is assigned, any eligible prepaid amount may be refunded according to the payment provider's processing timelines.

If a ride is cancelled after a driver has been assigned or has already started travelling toward the pickup location, cancellation charges may apply and may not be refundable.

Completed rides are generally non-refundable unless there is a verified billing error, duplicate charge, technical issue, or service-related dispute.

Intercity Bookings

Intercity bookings may be subject to cancellation charges depending on the stage of booking and driver assignment.

Once an intercity ride has started, refunds are generally not available except in cases of verified overcharging, duplicate payment, or technical errors.

Parcel Deliveries

Refunds for parcel bookings may be considered if:

• The parcel booking is cancelled before driver assignment.

• The service could not be completed due to platform-related issues.

• A duplicate payment was made.

Refunds are generally not available for successfully completed parcel deliveries.

Wallet Payments

Refunds for wallet transactions may be credited back to the user's wallet after successful verification.

Wallet balances are non-transferable and cannot normally be exchanged for cash except where required by applicable law.

Online Payments

If an online payment is deducted but the booking is not successfully created due to a technical issue, the amount may be refunded automatically or manually after verification.

Processing times depend on banks, payment gateways, and financial institutions.

Cash Payments

Payments made directly in cash to drivers are generally not eligible for automated refunds through the platform. Any disputes regarding cash payments will be investigated based on available records.

Duplicate Transactions

If a user is charged more than once for the same booking due to a technical issue, the duplicate amount may be refunded after verification.

Refund Processing Time

Approved refunds are generally processed within 7 to 15 business days. Actual credit timelines may vary depending on banks, payment gateways, and financial institutions.

Refund Rejection

Refund requests may be rejected if:

• The booking was successfully completed.

• Fraudulent activity is suspected.

• False information is provided.

• The request violates platform policies.

Policy Changes

ViteVikle reserves the right to modify this Refund Policy at any time. Updated versions will be published within the applications and website.

Contact Us

Version SofTech

Website: https://vitevikle.com

Email: support@vitevikle.com

Address: Railway Road, Jalalabad, District Fazilka, Punjab, India - 152024

By using ViteWay, ViteCaptain, and related services, you agree to this Refund Policy.