Privacy Policy

How ViteVikle collects, uses, and protects your information.

Last Updated: October 2025
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Introduction

Welcome to ViteVikle Mobility Solutions (“ViteVikle”, “we”, “our”, or “us”). This Privacy Policy explains how we collect, store, and use your personal information when you use our mobile apps, website, and related services. By using the ViteVikle platform, you agree to the terms described here. This policy aligns with the Information Technology Act, 2000 (India) and is designed to be GDPR-ready.

Information We Collect
From Users (Riders)
  • Name, contact number, email address
  • GPS location for ride booking and pickup
  • Payment details (cash or online)
  • Ride history and feedback
  • Device and app usage information
From Drivers (Pilot Partners)
  • Name, contact info, and photo
  • Driving licence, Aadhaar, and vehicle documents
  • Real-time GPS location during rides
  • Payment and earning records
  • Performance ratings
How We Use Your Information
  • To enable ride booking and matching between drivers and users
  • To ensure real-time tracking and accurate pickups
  • For communication between driver and rider
  • To process payments securely
  • To improve app features and overall customer experience
  • To send updates, notifications, and optional promotional offers
  • To detect fraud, ensure safety, and comply with legal requirements
  • ViteVikle never sells or shares personal data with third parties for profit.
Location Access

ViteVikle apps use GPS-based location access only to connect riders and drivers nearby. Location data is used strictly during active rides and is never shared publicly. The app requests user permission before accessing location data.

Data Security

We use encryption, secure servers, and verification processes to protect all stored information. Sensitive data such as payment and identity documents are stored in encrypted form and accessed only by authorized personnel. Although we take maximum precautions, users are encouraged to maintain confidentiality of their login details.

Third-Party Services

We may share limited data with trusted third-party services such as payment gateways, maps/navigation providers, and analytics platforms to enhance user experience. These partners are bound by strict data protection agreements and use data only for service-related purposes.

Your Rights
  • Access: You can request a copy of your personal data.
  • Correction: You can update inaccurate information.
  • Deletion: You can request account or data deletion at any time.
  • Opt-Out: You may opt out of marketing messages or promotional notifications.
To make a privacy request, contact us at vitevikle@gmail.com.
Data Retention

We retain your personal data only for as long as necessary to provide our services and comply with legal obligations. After that, data is safely deleted or anonymized.

Children’s Policy

ViteVikle does not knowingly collect data from children under 15 years of age. Users and drivers below 15 are not permitted to register on the platform.

Cookies and Tracking

Our website and app may use cookies or analytics tools to improve performance and personalize user experience. You can disable cookies in your browser settings if you prefer; some features may be limited as a result.

Policy Updates

This Privacy Policy may be updated periodically to reflect new features, security updates, or legal changes. The latest version will always be available on our website. Continued use of the platform implies acceptance of the updated policy.

Contact Information
For privacy queries or requests, reach us at:
  vitevikle@gmail.com
  +91 9855906716
  https://vitevikle.com/
  278/100, Block-J, Bhai Randhir Singh Nagar, Ludhiana, Punjab, India — 141012