Driver Guidelines

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ViteVikle Driver Guidelines

Welcome to ViteVikle Mobility Solutions — India’s smart mobility platform for small towns and rural areas. As a valued Pilot Partner (Driver), you are the face of our brand. These guidelines ensure safety, professionalism, and a rewarding experience for every trip.

1. Professional Conduct

  • Always be respectful, polite, and helpful towards passengers.
  • Maintain a neat appearance and clean vehicle at all times.
  • Do not use offensive or abusive language with passengers or staff.
  • Never discriminate against riders based on gender, caste, or background.
  • Always greet riders professionally and assist when needed.

2. Safety and Compliance

  • Follow all local traffic laws and safety regulations.
  • Always wear your seatbelt (car) or helmet (bike/auto).
  • Do not operate the vehicle under the influence of alcohol or drugs.
  • Report any road accident or safety incident immediately to ViteVikle Support.
  • Keep vehicle documents (RC, Insurance, PUC) valid and updated.

3. Ride Operations

  • Accept rides only through the official ViteVikle Pilot App.
  • Ensure your GPS location is active and accurate before starting.
  • Be punctual and reach the pickup location on time.
  • Do not cancel rides frequently without valid reason.
  • Inform passengers through the app or call if you face a delay.

4. Earnings and Payments

  • Ride fares are calculated automatically by the app system.
  • Payments can be received in cash or securely online via Razorpay.
  • Instant earnings update after ride completion in the Driver Dashboard.
  • Referral and incentive programs are communicated through official channels only.
  • Do not collect extra charges outside of the app fare.

5. Vehicle Maintenance

  • Keep your vehicle clean and in good working condition.
  • Regularly check fuel, brakes, tyres, and lights before starting rides.
  • Do not overload or carry goods beyond the vehicle’s limit.
  • Ensure the vehicle’s branding or stickers (if provided) are visible and clean.

6. Communication and Support

  • For any issue, contact our support team directly through the app or helpline.
  • Keep emergency numbers saved for quick access.
  • In case of conflict, maintain calm and let our team handle the situation.
  • Provide accurate feedback through the app for continuous improvement.

7. Account Suspension Policy

  • Repeated cancellations, poor ratings, or misconduct can lead to temporary suspension.
  • Any misuse of the ViteVikle App (fake GPS, fake rides) results in permanent ban.
  • Reactivation requests may be reviewed only after 15 days of suspension.

8. Data Privacy and Confidentiality

  • Driver’s personal and location data is collected only for ride operations.
  • Data is securely stored and never shared publicly without consent.
  • All drivers must follow privacy practices and not disclose passenger data.

9. Contact and Support

For any queries, help, or feedback, reach out to our team:

10. Acknowledgment

By using the ViteVikle Pilot App, you agree to follow these guidelines and uphold the company’s standards of service, safety, and professionalism. Together, we’re connecting India’s towns and villages with modern mobility.