Driver Guidelines

1. Professional Conduct

• Always be respectful, polite, and helpful towards passengers.
• Maintain a neat appearance and clean vehicle at all times.
• Do not use offensive or abusive language with passengers or staff.
• Never discriminate against riders based on gender, caste, or background.
• Always greet riders professionally and assist when needed.
• Drivers must be 18 years of age or older and maintain valid identification at all times.

2. Safety and Compliance

• Follow all local traffic laws and safety regulations.
• Always wear your seatbelt (car) or helmet (bike/auto).
• Do not operate the vehicle under the influence of alcohol or drugs.
• Report any road accident or safety incident immediately to ViteVikle Support.
• Keep vehicle documents (RC, Insurance, PUC) valid and updated.
• All drivers must comply with applicable traffic and transportation laws of their region.

3. Ride Operations

• Accept rides only through the official ViteVikle Pilot App.
• Ensure your GPS location is active and accurate before starting.
• Be punctual and reach the pickup location on time.
• Do not cancel rides frequently without valid reason.
• Inform passengers through the app or call if you face a delay.
• Drivers should use location access strictly for operational purposes and must not store or share passenger location data.

4. Earnings and Payments

• Ride fares are automatically calculated by the app system based on distance, time, and location.
• Payments are credited securely through cash or online transactions.
• Earnings are generated only for completed rides, and ViteVikle does not guarantee fixed or minimum earnings.

5. Vehicle Maintenance

• Keep your vehicle clean and in good working condition.
• Regularly check fuel, brakes, tyres, and lights before starting rides.
• Do not overload or carry goods beyond the vehicle’s limit.
• Ensure the vehicle’s branding or stickers (if provided) are visible and clean.
• All vehicles must comply with local transport authority requirements and undergo routine inspections.

6. Communication and Support

• For any issue, contact our support team directly through the app or helpline.
• Keep emergency numbers saved for quick access.
• In case of conflict, maintain calm and let our team handle the situation.
• Provide accurate feedback through the app for continuous improvement.
• Drivers are required to communicate respectfully with support staff and users through authorized channels only.

7. Account Suspension Policy

• Repeated cancellations, fake rides, or policy violations may result in temporary suspension.
• Appeals can be made within 15 days through official channels.

8. Data Privacy and Confidentiality

• Drivers’ personal and location data is collected only for ride operations and safety monitoring.
• All personal information is stored securely, encrypted, and never shared publicly without consent.
• Drivers must adhere to all privacy obligations stated in the ViteVikle Privacy Policy.

9. Contact and Support

• Email: vitevikle@gmail.com
• Helpline: +91 98559 06716
• Website: https://vitevikle.com/

10. Acknowledgment

This Driver Policy aligns with Google Play Developer Data Safety requirements and India’s Information Technology Act, 2000.

Last Updated: November 2025